Customer Service Representative - Page Personnel Secretarial & Business Support : Job Details

This role entails providing exceptional customer service within the Industrial / Manufacturing industry. The successful candidate will play an integral role in ensuring customer satisfaction and maintaining the company's professional image.

Client Details

The firm is an international Industrial / Manufacturing company that operates on a global scale. With a workforce of over 1,000 employees, the company has a strong reputation for delivering high-quality products to its extensive client base.

Description

• Responding to customer enquiries promptly and professionally.
• Working closely with other departments to resolve any customer issues.
• Maintaining a detailed understanding of the company's products to provide accurate information to customers.
• Ensuring customer satisfaction through effective communication and problem-solving skills.
• Providing feedback to the management team on customer concerns and suggestions.
• Participating in regular training to stay updated on product knowledge and customer service skills.
• Supporting marketing and sales efforts with excellent customer service.
• Ensuring company standards and procedures are followed at all times.

Profile

A successful Customer Service should have:

• A strong commitment to delivering excellent customer service.
• Strong communication skills, both written and verbal.
• A demonstrated ability to work effectively in a team environment.
• Knowledge of the Industrial / Manufacturing industry.
• Proven problem-solving skills and a proactive approach.
• Experience using customer service software and tools.

Job Offer

• A competitive salary package in the range of £27,000 - £30,000 per year.
• Opportunities for professional development and career progression.
• A supportive and inclusive company culture.
• Generous holiday leave.
• A unique opportunity to work with a global company in the Industrial / Manufacturing industry.

We encourage all interested applicants to apply for this exciting opportunity in Tamworth.