Customer Service Representative - New Law : Job Details

Location: Cardiff                        Salary: £22,369.35 – £24,300, Depending on ExperienceContract: 37.5 hours per weekHours: Monday – Friday

Here at NewLaw Solicitors, we have an exciting opportunity for customer service focused individuals to join our ever growing team as a Case Manager.  You will be joining one of the fastest growing law firms in the UK, which is home to exceptionally talented and passionate professionals dedicated to achieving the best for our clients.

Working within our Fast Track Team, you will be tasked with working on a variety of cases; ranging from small claims and uninsured losses, up to serious injuries sustained from road traffic accidents or workplace injuries, while keeping client care at the forefront of your work at all time.

What’s in it for you?

Salary- £22,369.35 - £24,300 per annum depending on experience, plus the potential to boost your salary by up to £2,500 per annum

Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!

Pension- 3% Employer Contributions. 

Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

About you

• Passionate about customer service and providing an excellent service either in a contact centre or retail / hospitality setting.
• You have experience in either claims or personal injury setting.
• Proven effective time management and organisational skills within a task-based environment.
• You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.

About us

NewLaw is a leading specialist law firm and is part of Redde Northgate plc. NewLaw is ranked in the Legal 500 and Chambers and Partners for three areas; Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

Be part of our future

If you like what we have to offer at NewLaw Solicitors, as a Case Manager and want to hear more, please apply today!