Customer Service Program Coordinator - Appcast Enterprise : Job Details

What you will do 

Join us at Johnson Controls and be at the forefront of shaping a safer, more comfortable, and sustainable world. We're dedicated to revolutionizing how we live, work, and play, and we're continuously creating diverse and exciting opportunities for our team to thrive.

As a Program Coordinator for a leading global company, you'll play a vital role in our UK operations. Based in our Birmingham office, you'll lead a dedicated team, managing day-to-day service delivery for a prestigious client. Your team includes field engineers, a manager, and key customer contacts, all of whom you'll collaborate with daily.

What we offer

• Competitive salary

• 25 holidays + Bank Holidays and sick pay

• Hybrid position (office in Birmingham)

• We offer part time position (30hrs per week over 5 days) or full time (37.5hrs per week over 5 days)

• Monday to Friday office-based role with a hybrid working option

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders including Customer Service

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

How you will do it 

• Recording and resolving fault tickets promptly.

• Efficiently assigning work to meet service level agreements (SLAs).

• Uploading necessary documents to customer portals.

• Managing pricing worksheets.

• Ensuring scheduled maintenance tasks are completed.

• Generating monthly reports.

• Serving as a primary point of contact for the customer.

• Supporting the team manager, including acting as a proxy when needed.

In this role, you'll contribute to our organization's commitment to exceptional service delivery. You'll have the autonomy to excel, supported by a hybrid work environment that allows for some remote work.

What we look for 

• Clear and tactful communication skills.

• Strong written and verbal abilities, with proficiency in electronic communications.

• Familiarity with Microsoft Excel and other office software.

• Self-motivation and the ability to work independently.

• A track record of meeting strict deadlines.

Join our team and help us shape a brighter future for generations to come.

#LI-MS2

#LI-Hybrid