Customer Service & Operations Team Leader - Hales Group Limited : Job Details

Customer Service & Operations Team LeaderLocation: LetchworthSalary: £33,000 - £35,000Hours: Monday – Friday, 8.30 AM – 5:00 PM Are you a proactive and motivated professional with experience in customer service and warehouse operations? Due to continued growth, my client, a well-established  business in Letchworth, is looking for a Customer Service & Warehouse Leader to join their expanding team. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading a team, and is passionate about delivering outstanding customer experiences. You’ll play a key role in overseeing customer interactions, managing warehouse operations, and supporting the business’s continued success. What You’ll Be Doing:

• Leading and supporting a growing team across customer service and warehouse operations.
• Ensuring exceptional service is delivered to customers at every stage.
• Overseeing daily tasks, including order processing, stock control, and team coordination.
• Identifying and implementing improvements to existing processes.
• Managing escalations and resolving queries efficiently.
• Tracking and driving key performance indicators (KPIs).
• Collaborating with Sales Managers and other internal teams.
• Conducting team meetings, performance reviews, and ongoing training.
• Maintaining Health & Safety compliance and ensuring best practices are followed.

What We’re Looking For:

• Strong leadership and communication skills with a hands-on approach.
• Experience in customer service, logistics, or warehouse operations.
• Ability to motivate and inspire a team to perform at their best.
• Organised, detail-oriented, and able to manage multiple tasks effectively.
• Proficiency in Microsoft Office and CRM systems.
• A proactive mindset with a drive for continuous improvement.
• Willingness to occasionally travel for industry events.

What’s in It for You?

• A supportive and friendly work environment.
• Competitive salary of £33,000 - £35,000.
• 21 days holiday, increasing with length of service (plus bank holidays).
• Pension scheme.
• Free parking.
• Opportunities for career progression and development.
• Performance related bonus.

If you’re looking for a role where you can make a real impact and grow with the company, I’d love to hear from you! Apply now or drop me a message for more details.