Customer Service Officer - Reed : Job Details

Role – Customer Service Officer

Location – Heywood

Salary - £25,000-£28,000 +10% bonus (excellent benefits)

Type – Permanent  

Hours – Monday-Friday // 8.30am-5pm (4.30 finish on a Friday!!)

Reed are currently working with a global market leading healthcare company who are looking to recruit a Customer Service Officer to join their team on a permanent basis.

Duties & Responsibilities

Order Processing:

• Accurately input and manage customer orders using internal systems.
• Monitor order progress and proactively resolve any issues or delays.
• Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems

Customer Service:

• Provide professional and friendly support to customers via phone, email, and other channels.
• Handle enquiries, complaints, and feedback with empathy and efficiency.
• Maintain a high level of customer satisfaction through timely and effective communication.

Internal Coordination:

• Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
• Communicate any special delivery requirements or urgent requests.
• Collaborate with other departments to resolve stock or delivery issues.
• Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed

Administration:

• Maintain accurate records of customer interactions and order history.
• Prepare reports and updates as required by management 

Skills & Attributes needed:

• SAP skills desirable 

• Excellent customer service skills
• Excellent written and verbal communication skills
• Clear and articulate telephone manner and strong solution building initiative
• Computer literate and willing to learn new computer systems
• Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery

• Experienced in order administration
• Excellent with systems including Microsoft packages (Excel)
• Ability to provide excellent customer service

If you are interested in the role, please do let me know as the client is looking to move quickly.