Customer Service Officer - Adecco : Job Details

Job Title: Customer Service Officer

Client: Local Authority in Croydon

Location:FULLY OFFICE BASED IN TOWN CORYDON 5 DAYS A WEEK

Hourly rate: £17.04 PAYE

Contract Length: 4 month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours- (8AM-6PM)

ASAP Start

Job Duties:

• Being the first point of contact for interaction FOR THE HOUSING CONTACT CENTRE
• Take decisions within established procedures dealing with end user and prescriber queries and issues.
• Ability to work flexibly to support the move to stretched working days and weekend operating as required.
• Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
• Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

• Ability to communicate clearly and effectively with a wide range of customers.*Ability to interact using an empathetic and tactful manner with those who are distressed, irate and aggressive.*Ability and commitment to seek and act on feedback in order to continually improve own performance.*Ability to gather and record customer information accurately.*Ability to quickly develop a good working knowledge of the section's information systems and be able to use these systems as appropriate to the level of work being undertaken.*Able to build successful working relationships within a team.*Understand and able to maintain confidentiality when handling customer enquiries and other information in line with Council requirements and the Data Protection Act/GDPR.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy