Customer Service - Manufacturing - Hays Specialist Recruitment Limited : Job Details

Your new companyMy client, a leading global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service advisor to join their team on a permanent basis. My client deals with an international client base and prides themselves on the service that they provide to both internal and external customers / stakeholders. Your new roleThe position is being offered full-time, Monday to Friday, with a hybrid model in place. You will be expected to work from the office four days per week and one from home. You will need to drive in order to get to the location, but free parking is available on site. There is flexibility with working hours - core hours are 10am until 15.00pm with shifts available as follows: 07.00am until 15.00pm, 08.00am until 16.00pm, 09.00am until 17.00pm and 10.00am until 18.00pm. Some of your duties will include but not limited to.Order processing (approximately 40-50 per week) Providing a first-class service to an international client base.Address complex customer requests and proactively follow up on deliveries, enquiries, and issuesBuilding excellent relationships with customers and going the extra mile Collating all relative documentation, including certificates of analysis, customs and shipping invoices, delivery notesBooking final dates for ordersUpdating systems with comprehensive and detailed informationDealing with complaints and investigating issues What you'll need to succeedProven history in a customer service / doer processing environment within a manufacturing industryStrong attention to detail A personable and professional outlook with a passion for customer service Ability to deal with a large, demanding client base Knowledge of SAP and advantageSecond language, Spanish, French or Italian and advantage What you'll get in return25 days annual leave plus bank holidaysBonus scheme Share save Free parking Competitive salary at between £30,000 to £35,000 per annum Private healthcare What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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