Customer Service Manager - Reed : Job Details

Customer Service Manager

• Location: Morley, Leeds
• Job Type: Full-time, 12-month contract

We are seeking an experienced and motivated Customer Service Manager for a 12-month maternity cover contract at our busy and fast-paced pallet network transport company. This role is an excellent opportunity for someone with strong leadership skills who thrives in a logistics or transport environment. There may be potential for further opportunities within the business post-contract.

Day-to-day of the role:

• Lead and support a dedicated team of 7 Customer Service Advisors to ensure the delivery of exceptional service to our customers.
• Manage team performance, set goals, and conduct regular performance reviews.
• Handle escalated customer queries and complaints professionally and efficiently.
• Collaborate with the transport team, warehouse team, and sales department to ensure smooth service delivery.
• Analyse customer service metrics and report on team performance to upper management.
• Drive continuous improvement in customer satisfaction and internal processes.

Required Skills & Qualifications:

• Proven experience in a customer service leadership role, preferably within the transport/logistics sector.
• Excellent communication, organisational, and problem-solving skills.
• Ability to work under pressure in a fast-moving environment.
• Strong IT skills and experience using CRM systems.
• Positive, team-oriented approach with a can-do attitude.

Benefits:

• Competitive salary package.
• Opportunity to work in a dynamic and challenging environment.
• Potential for permanent opportunities within the company post-contract.