Customer Service Manager - Accomplish Today : Job Details

Are you a proven Customer Service Manager who thrives on leading high-performing teams and delivering outstanding customer experiences? If so, we want to hear from you!

We’re looking for an experienced Customer Service Manager to join our clients growing business. In this role, you’ll take ownership of our customer service function, ensuring clients and customers receive a first-class experience every time.

Key Responsibilities

• Lead, motivate, and develop the customer service team to deliver exceptional service.
• Drive performance through clear objectives, KPIs, and regular coaching.
• Act as the escalation point for complex or sensitive customer queries.
• Implement new processes, systems, and best practices to enhance efficiency.
• Collaborate with sales, operations, and senior management to improve the overall customer journey.
• Analyse service metrics and provide regular reports with actionable insights.

What We’re Looking For

• Proven experience as a Customer Service Manager (ideally in a fast-paced, service-driven environment).
• Strong people management skills with the ability to inspire and engage a team.
• Excellent communication and problem-solving skills.
• A proactive mindset with experience in process improvement and change management.
• Confident using CRM/customer service systems and reporting tools.