Customer Service Manager - Focus Resourcing : Job Details

Customer Service Manager required to lead a fast paced, customer focused team. Salary is between £40,000- £45,000. Hours of work Monday - Friday, 8am - 5pm. The ability to lead a team, implementing KPI's, setting high-standards, and multi-tasking alongside new projects is essential.

Own transport is required to access the office. Please note this is not a hybrid or remote working role.

Duties:

• Point of call for telephone and email customer escalations and complaints
• Day to day support to a team of customer service agents
• Administration and back-office support to a team of customer service agents
• Implement and ensure KPI's are achieved
• Departmental performance reporting
• Assist in the implementation of new contracts and services

Benefits:

• Up to £45,000 per annum
• 25 daysholiday
• Pension
• On-site parking
• Active company social programme
• Employee of the month programme

Experience:

• Waste management, hazardous skip hire, construction, demolition, asbestos, or other similar industry experience
• A natural leader with proven management experience in a customerservice focused setting
• Experience implementing KPI's
• Excellent PC skills
• A self-starter, motivated to provide the very best customer experience

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants, whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.