Customer Service/Junior EA - MW recruitment : Job Details

Job Specification: Customer Service & Executive Assistant (Office-Based, Kensington)

Location: Kensington, London (fully in-office, 5 days per week)

Salary: Up to £25,000 per annum

Sector: Insurtech, fast-growing scale-up gaining strong market traction

Why This Role Is Exciting

Join a rapidly scaling insurtech startup on the brink of transformative growth. You'll work shoulder-to-shoulder with the founder, gaining unrivalled exposure to leadership and hands-on experiences that go far beyond traditional customer service. Could suit someone looking to build their career.

Your Impact

Executive Assistant Responsibilities

• Manage the founder’s diary: schedule meetings, coordinate with internal and external stakeholders, and ensure smooth daily operations.
• Organise travel arrangements, prepare meeting materials, and help maintain efficient workflows.
• Act as a key point of contact, facilitating seamless communication and operations.

Customer Service Responsibilities

• Handle incoming customer inquiries promptly and with empathy—via email, phone, or online channels.
• Provide clear, accurate information and assist customers in navigating services quickly and effectively.
• Ensure every customer experience feels helpful and human.

Who We’re Looking For

• "Can-do" Attitude: No extensive experience required—what matters is your willingness to dive in and get things done with positivity and energy.
• People-Person: You communicate naturally, listen actively, and build rapport effortlessly.
• Efficient & Accurate: You take pride in delivering your best work—neat, timely, and with attention to detail.
• Eager to Learn: This is a learning-rich environment. You'll develop skills across customer experience, executive support, and startup dynamics.
• Highly Organised: Comfortable juggling tasks and priorities in a fast-paced, in-person setting.

What You’ll Gain

• Inside Access: Work closely with the founder and gain unique insight into decision-making and leadership in a scaling business.
• Real Growth Opportunity: Develop multifaceted skills you won’t get in a siloed environment—customer interactions, administrative mastery, and strategic understanding.
• Vibrant Environment: Thrive amidst a motivated team driving an insurtech company at an exciting inflection point.

Friendly & Personable

You’re approachable, upbeat, and great with people.

Responsible & Meticulous

You ensure tasks are done right, on time, and with precision.

Adaptable & Proactive

You sense what needs doing—and you do it, whether expected or not.

Ambitious & Curious

Eager to learn, you see this as a launching pad for your career.

Ready to step in and make an impact? If you're drawn to a role where you’re at the heart of operations and people-first service—especially in an insurtech scaling fast—this could be your next big career moment.