Customer Service - Reed : Job Details

Position: Membership Advisor (within property lettings)Salary: c. £25,500 pa DOEContract: FTC - Maternity Cover - Dec 2025 - 6 MonthsLocation: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on thatWorking Shifts: 9am-5pm Monday to Friday, 37 hours p/w

Membership Advisor duties include:

• Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
• Log accurate data and member discussions on the CRM system.
• Promote/signpost FAQs factsheets and legislation & policy guidance to members.
• Help review and complete existing legal documents and templates.
• Escalate legal queries where applicable
• Keep up to date with property policies & legislations and the general property industry

The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift. 

Membership Advisor person specification:

• Excellent customer service skills, with eloquent communication skills
• Experience within Property Sales or Lettings is essential (someone who understands lettings legality and contracts)
• Good researching skills and experience

Other essential skills and experience needed –

• Professional manner and clear communication skills
• Customer service experience
• Proficient Microsoft Office.
• Ability to work under pressure/in a fast paced environment
• Eager to self-develop to continue being the expert in your field

The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.

Our client offers:

• Onsite car park

• FREE courses after probation period (level 3 and 4 equivalent)
• 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
• Expensed Medical Care

Our client are growing so although this is a FTC there could be the possibility to go permanent by the end of the contract

Apply today and a Reed representative will guide you through the next steps of your application.

Interview process:

• 1st stage – Reed Interview
• 2nd stage – MS Teams call with client

• 3rd Stage – Face to face on site