Customer Service - Employal : Job Details

Customer Service Up to £30,000Leicester, HybridFull Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer success tasks. You will be at the heart of the business, helping to keep everything running smoothly, supporting key departments, and ensuring clients receive the best possible experience.The role: 

• Provide daily administrative support to Accounts, Sales, and Central Marketing teams
• Support the sales team by chasing contracts, agreements, and onboarding paperwork
• Keep CRM systems updated and accurate
• Escalate technical issues to the relevant internal teams when required
• Act as the first point of contact for portal-related queries from Members 
• Support Marketing with campaign administration and coordination
• Assist with general administrative tasks and ad-hoc duties
• Carry out data entry and audits to ensure integrity and compliance
• Handle overflow support calls and log outcomes in the CRM

The candidate:

• Hands-on admin experience, ideally in accounts, sales, or marketing
• Comfortable using CRM systems and picking up new tools quickly
• A proactive attitude
• Strong eye for detail and pride in delivering accurate work
• Great communicator, confident with both written and verbal conversations
• Organised and able to juggle multiple tasks at once 
• Customer-focused mindset, happy working with people inside and outside the business

What’s on offer: 

• Salary up to £30,000
• Income Protection & Life Insurance
• Enhanced pension scheme
• 28 days annual leave bank holidays
• Sick pay scheme
• Flexible benefits package

Interested? Click ‘Apply’ today!