Customer Service - Trinity Resource Solutions : Job Details

We are working with our client in High Wycombe who is seeking a Customer Service Professional to join their team on a 2-week temporary assignment this September. The successful candidate will be responsible for carrying out satisfaction surveys with franchisee owners, ensuring that feedback is gathered accurately and with professionalism. Key Responsibilities:

• Conducting satisfaction surveys with franchisee owners over the phone 
• Asking effective questions to gather valuable insights and feedback
• Recording and managing survey responses using spreadsheets
• Reviewing and interpreting data to identify key themes and trends
• Maintaining a high level of professionalism and excellent customer service throughout

 Skills & Experience Required:

• Strong communication skills with a confident telephone manner
• Excellent questioning and probing skills
• Proficient in Microsoft Excel (or similar spreadsheets)
• Ability to read, interpret, and work with data
• Previous experience in a customer service or survey-based role desirable

 This is a great opportunity for someone with strong customer service and communication skills who enjoys speaking with people and gathering insights.