Customer Service - Reed : Job Details

• Job Type: Full-time
• Location: Bournemouth
• Salary: £25,000

Join our team as a Customer Service Advisor and play a key role in ensuring customer satisfaction by effectively communicating with clients and suppliers regarding waste services. This role requires excellent communication skills and a proactive approach to problem-solving.

• Answer and direct incoming calls to appropriate departments.
• Understand and respond to client queries, escalating issues as necessary.
• Manage daily tasks, ensuring all issues are resolved by day's end.
• Maintain accurate customer records and correspondence.
• Handle email inquiries and process customer credits when applicable.
• Assist with ad-hoc projects as directed by management.

• Experience in customer service.
• Strong communication and organisational skills.
• Proficient in using customer service software and tools.
• Ability to work both independently and within a team.

To apply for this Customer Service Advisor position, please submit your CV or contact Charlotte in the Reed Bournemouth office for more information.