Customer Service - Four Squared : Job Details

Customer Service Location: Droitwich Job Type: Full-time, Office-based Salary: £26,728 Hours: 40 hours per week (including some evenings and weekends)We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.Key Responsibilities:

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

Requirements:

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

What’s on Offer:

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

  If interested, contact Lizzie at Four Squared Recruitment – or call