Customer service - Axon Moore Group Ltd : Job Details

Job Title: Customer Service RepresentativeLocation: Chorley, LancashireSalary: £24,000 – £28,000 per annum (depending on experience)Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 9:00 AM – 5:00 PMWork Environment: Fully office-basedCompany OverviewWe are a growing and customer-focused business located in Chorley, committed to delivering high-quality service and support across our products and operations. We are currently seeking a confident and detail-oriented Customer Service Representative to join our office-based team and contribute to our continued success.Role SummaryAs a Customer Service Representative, you will be responsible for handling customer enquiries, processing orders, and ensuring a smooth and efficient service experience. This is a fully office-based role, ideal for someone who thrives in a structured environment and enjoys working as part of a close-knit team.Key Responsibilities

• Act as the first point of contact for customers via phone and email
• Process incoming orders, returns, and general account queries
• Update and maintain accurate records on CRM and order management systems
• Coordinate with internal teams such as logistics, sales, and finance to resolve customer queries
• Handle delivery issues, product enquiries, and service complaints in a professional manner
• Support account managers and provide administrative support as required
• Continuously look for ways to improve service efficiency and customer satisfaction

Key Requirements

• Experience in a customer service, administration, or sales support role
• Strong communication skills with a polite, helpful, and professional manner
• Excellent attention to detail and ability to manage multiple tasks
• Proficient in Microsoft Office (especially Outlook, Word, Excel)
• Ability to work independently while also being a collaborative team player
• Strong organisational skills and a commitment to delivering excellent service

Desirable:

• Experience using CRM or ERP/order processing systems
• Background in a manufacturing, distribution, or product-based industry

What We Offer

• Competitive salary: £24,000 – £28,000 depending on experience
• 25 days annual leave plus bank holidays
• Company pension scheme
• Supportive, team-oriented work environment
• On-site parking and accessible location
• Full training provided with opportunities for growth