Customer Service - Dynamite Recruitment Solutions Ltd : Job Details

Customer Service Advisor Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)Salary: £26,210 (Rising to £30,300)Start date: 16th June or 23rd JuneHours: 40 hours per week (Shift rota between 7:15AM – 8:45PM) Monday to Sunday with one weekend on and the next off. Why Join Us?We are offering a fantastic opportunity with excellent benefits:

• Salary Progression: Starting at £25,000, rising to £29,500
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

About the Role:Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.Key Responsibilities:

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

Skills & Experience:The ideal candidate will:

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Interested?Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!#evergreen