Customer Service - Focus Resourcing : Job Details

Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.

The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.

Due to location, candidate will ideally have access to their own transport.

Salary: £22,000 plus excellent benefits & career progression path.

Hours: Full time, 37.5 hours per week.

Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.

The Role:

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and escalate service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

The Person:

• Good attitude and communication style when dealing with customers.
• Competent PC user including Microsoft package.
• Strong numeracy and literacy skills.
• Professional approach and customer focused.
• Flexible and willing to work shift patterns.

The Benefits:

• Private Medical Insurance.
• Pension scheme.
• 23 days holiday plus bank holidays.
• Free on-site parking.
• Life cover (4 x basic salary).
• Group income protection.
• Working in a bright, modern offices.
• Friendly, outgoing, and supportive team.
• Clearly defined progression path across the company.
• Excellent reward & recognition scheme.
• Discounted gym membership.