Customer Service & Inside Sales/Data co-ordinator - First Choice Staff : Job Details

X2 Positions have become available for a Customer Service & Inside Sales/Data co-ordinator to join this busy GSA locally based to LHR

This position will be Hybrid working

The salary range is c£24k-£28k, dependent on experience, industry experience is not essential but preferred.

Monday to Friday 9-5.30

DESCRIPTION

Within the GSA division of the Company, your role will be to managethe day-to-day customer service activities for a key airline. Ensuring smoothoperational flow, monitor and recording of all reservations.

RESPONSIBILITIES

• Manage complete end-to-end booking process.• Direct interface with UK freight forwarders, overseas offices, interlinepartners, GHAs & other Company offices.• Keeping in-house and airline system up to date, including full datacapture.• Oversee Pre Bookings.• Acting as main contact through both customer calls and emails• Deal with pricing enquires and rates.• Follow up on sales leads and chase potential new business.• Managing capacity control and priorities.• Responding to request for tracking information & post flights.• Dealing with customer complaints and service issues.• Provide booking list to GHAs and pre-alert outstations.• Oversee trucking to ensure smooth transit.

SKILLS & EXPERIENCE

• Ideally candidate should have Airline, GSA or FreightForwarding experience.• Have outstanding customer service skills and good understanding of thecargo market.• Ability to work in a fast paced environment handling multiple initiativesand prioritize own workload.• Autonomy in the role and capacity management.• Must be articulate and possess good interpersonal skills.• Competences in IT programs, strong analytical skills, planningand organization

Please send your CV to Kellie Buckley

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.