Customer Service Executive - Clearline Recruitment Ltd : Job Details

Role: Customer Service Executive - MobileLocation: Shoreham-based (ideally lives in West Sussex / surrounding areas)Hours: Full TimePay: Up to £25,000 per annum + performance-based bonus

An exciting opportunity has arisen for a Customer Service Executive to join our client's mobile services team. This role is ideal for someone who enjoys working in a busy, customer-focused environment, managing queries from both customers and internal teams, and ensuring every interaction delivers an excellent experience.

Benefits:

• Hybrid working after probation
• Birthday leave & paid volunteering day
• Holiday trading and increased allowance with service
• Subsidised gym membership & Cycle to Work scheme
• Retail discounts, rewards, and recognition schemes
• Regular social events
• Free eyecare, financial advice & mental health support
• Interest-free travel loan & save-as-you-earn scheme (post-probation)
• Refer-a-friend rewards

The Requirements:

• Confident communicator with excellent telephone manner
• Previous experience handling customer enquiries, ideally within mobile services
• Strong organisational and time management skills
• Attention to detail and accurate administrative abilities
• Ability to manage multiple priorities calmly and effectively
• Capable of using initiative and making sound decisions
• Comfortable working to deadlines and performance targets
• Experience managing billing queries

The Role:

• Provide outstanding customer service via phone, email, and face-to-face contact
• Manage and resolve customer queries and complaints professionally
• Support internal teams with updates and coordination tasks
• Escalate technical issues to the appropriate teams
• Maintain accurate and well-organised records in internal systems
• Liaise with mobile networks, suppliers, and partners
• Work to agreed SLAs and targets, ensuring high service levels
• Monitor call queues and minimise wait times
• Identify potential improvements to processes and customer experience
• Build and maintain positive relationships with customers and colleagues

If you're passionate about customer service and want to join a team that values professionalism, efficiency, and positive results, apply today or contact Jamie Watson at Clearline Recruitment on .