Customer Service Executive - Reed : Job Details

Our client in the Uxbridge area is looking for a Customer Service Advisor with a strong commercial mindset to enhance customer relationships and uphold our high standards of service. This role is office-based and offers a dynamic work environment where your contributions are valued and rewarded.Day-to-day of the role:

• Perform informal and formal needs assessments for each customer, recommending appropriate products.
• Develop and maintain a rapport with customers, ensuring a friendly and professional service.
• Maintain a neat and clean appearance to represent the company positively.
• Participate in training and professional development opportunities.
• Foster positive working relationships within the sales and customer service team.
• Accurately record customer information and sales orders digitally or in written form.
• Manage customer accounts, including conducting mailshots and handling inquiries.
• Stay informed about new products and updates to provide accurate information to customers.
• Handle daily outbound calls and upselling to existing customers.
• Process orders and follow up on sample requests using phone and email.
• Operate the Live Chat System to assist online customers.

Required Skills & Qualifications:

• Strong commercial acumen and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in managing customer relationships and meeting sales targets.
• Good numeracy and literacy skills.
• Comfortable making minor decisions without direct supervision.