Customer Service Executive - Jackie Wilsher Staff Service & Queensway Personnel : Job Details

Do you have a background within Customer Service, Account Management, or Business Support ? If so, we may just the role for you

We are currently supporting a Leighton Buzzard based company in recruiting for a Customer Service Executive to join their core team . Our client are one of the market leaders within their industry, and they are seeking an experienced candidate with a core background in customer service .

Working Hours: 09:00am - 17:30pm, Monday to Friday, however, on Thursday's emergency calls will be taken from 07:30am to 09:00am.

Location: Leighton Buzzard, however, Hybrid working is available upon completion of probation (6-months).

Duties:

• Take all telephone calls into the Company and general email enquires. Deal with these according to company procedures.
• Liaise with Service Management team/engineers/customers regarding service calls/activities.
• Send letters/information to our existing and potential customers.
• Ensure all breakdown calls are attended and resolved in accordance with company policy and in the appropriate manner for the Company ensuring minimum customer downtime.
• Manage liaison between technical support, engineer and customer.
• Update call out log as required.
• Make service bookings, as required, with customers.
• Co-ordinate the collection & checking of field service reports (FSRs) from engineers and chase up when necessary.
• Distribute electronic FSRs to customers.
• Co-ordinate/liaise with external contracting organisations regarding ongoing jobs etc in accordance with procedures.
• Administration support for engineering team
• Raise and send quotations for non-contract work.
• Obtain suppliers where needed, process orders in accordance with Company policy.
• Update and maintain Company records and information databases.
• Collate all FSRs into database on website.
• Ensure all MOT and services on Company vehicles are carried out at appropriate times and records updated.
• Ensure all services relating to the estates element of the
• Company buildings are managed and dealt with in accordance with Company policy.
• Confirm all preventative maintenance visits with customers in writing and any changes made throughout the year.
• Maintain service bookings records for UK and Belgium.
• Hotel and transport booking.
• PA support for Company Directors & assistance to Finance Manager.
• Raise customer invoices when requested.
• Assisting with Company’s ISO 9001 accreditation retention.
• Carry out research assignments re new suppliers/processes etc.
• Undertake Freedom of Information requests & update Company records.
• Assist with writing of marketing articles and purchase of advertising & PR material/products.
• Issue engineer schedules
• Maintenance & design of Company records, Databases/spreadsheets etc.
• Assist with sales campaigns, exhibition organising & production of sales materials.

Skills Required:

• Understanding & implementation of Company’s ethos of excellence in customer support.
• Excellent communication skills; both written and verbal.
• Attention to detail.
• Organisational skills; planning skills; analytical skills; critical thinking skills.
• Problem-solving skills.
• Computer skills.
• Multi-tasking abilities & Flexibility.
• Integrity, honesty, confidentiality.