Customer Service Executive - Reed : Job Details

• Location: Ipswich
• Job Type: Full-time
• Hours: Monday to Friday, 7:30am – 5:00pm, fully office based and no hybrid available 
• Salary: £30,000 

We are seeking a dedicated Customer service Executive to join our clients vibrant team in Ipswich. This role is ideal for someone who excels in delivering exceptional customer service and enjoys working in a dynamic environment. You will play crucial role in a rapidly expanding, innovative company where exceptional customer service is at the core of our operations.

• Manage customer interactions per day through calls and other communication forms.
• Log breakdown calls accurately, assigning appropriate statuses and ETAs.
• Coordinate with mobile fitters and third-party engineers to reduce onsite delays.
• Efficiently handle personal and shared email inboxes, ensuring all communications are processed and organised.
• Undertake various administrative tasks as needed.
• Report any issues related to depots or suppliers to the Hire and Service Supervisor.

• Proficient in spoken and written English (minimum Grade C in GCSE English Language).
• Strong organisational and negotiation abilities.
• Confident in communicating via phone, email, and in person.
• Team-oriented with a proactive and positive attitude.
• Skilled in Microsoft Excel and Office.
• Capable of working under pressure, multitasking, and managing individual workload.
• Previous experience in a customer service role is mandatory.

• Competitive salary package.
• Participation in company bonus scheme.
• Generous annual leave of up to 25 days plus bank holidays.
• Extra day off for your birthday.
• Access to extensive benefits including retail discounts and a holiday purchase scheme.
• A supportive and enjoyable work environment where your efforts are truly appreciated.

To apply for this Customer Service Executive role, please submit your CV and a cover letter explaining your suitability and interest in the position.