Customer Service Executive - Exact Sourcing Ltd : Job Details

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive environment? Our growing client is seeking a Customer Service team member to join its vibrant team. This is a fantastic opportunity to get the right kind of training and support to build upon your skills so contribute to a company that brings joy to thousands and partners with brands that will sound familiar. Our client believes in supporting their teams and encourages a collaborative working environment, offering a real work-life balance so if you are looking for a business that cares about their people, then this could be right up your street!

If you are tired of working unsociable hours and would love to find that stability then you will love this as our client is looking for customer service team members that would like to work Monday to Friday, 9:00 AM - 5:00 PM (including a 30-minute lunch break) and there are absolutely no weekends! The cherry on the cake is that you get free parking in town so if you need to use your own transport, you will be able to park your car safely there.

As the Customer Service professional, you'll be the first point of contact for customers, ensuring their experience is seamless and positive. You'll be part of a fun, energetic team, dedicated to providing outstanding support and ensuring every interaction is handled with a "right first time" attitude.

As the Customer Service Executive, you will:

• Communicate with customers via email, live web chat, and inbound calls.
• Liaise directly with experience providers to confirm arrangements and communicate updates to customers promptly.
• Provide expert advice on the product range
• Prioritise and manage your workload efficiently in a busy office environment.
• Collaborate seamlessly with team members to achieve shared goals.

Our client is looking for a Customer Service Executive who has:

• An excellent, positive, and enthusiastic attitude towards customer service.
• A "right first time" mentality in all tasks.
• The ability to prioritise and multitask effectively in a fast-paced setting.
• The ability to be a strong team player and really thrives in a collaborative environment.

By applying for this Customer Support Executive position, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunities employer.