Customer Service Coordinator - Parts & Engines - Embark Recruitment : Job Details

Are you ready to take your career to the next level? A prestigious company in Cannock is seeking a dedicated and technically proficient Customer Service Coordinator to join their Aftersales Department. This full-time role, reporting to the Customer Service Manager, offers a dynamic and supportive work environment where your skills and expertise will be highly valued.Why Consider This Role?- Professional Growth: Enhance your career by working with a leading company in the industry. Gain invaluable experience and develop your skills further.- Supportive Team: Join a collaborative team where your contributions are recognised and your professional development is encouraged.- Competitive Work Hours: Enjoy a balanced work-life with a 40-hour work week, allowing you to maintain a healthy work-life balance.Key Responsibilities:- Act as the first point of contact for customers requiring exchange engines.- Progress leads for exchange engines and convert quotes into orders.- Take full accountability for Exchange Engines operations.- Respond to parts enquiries, identify parts, quote prices, and process orders accurately within company-agreed timescales.- Provide cover for team members during absences and guide and support them in your area of expertise.- Assist colleagues with their workloads during critical times.Skills and Experience Required:- A personable individual who is both technically minded and customer-focused.- Extensive electro-mechanical knowledge, demonstrated through assessment, with minimal supervision.- A technical qualification such as an NVQ or evidence of relevant diesel engine/electro-mechanical knowledge.- Experience with SAP or a similar complex ERP system.- Proficiency in Microsoft Word, Excel, and PowerPoint.This is more than just a job; it’s a chance to be part of a forward-thinking team where your skills will make a real impact. Don’t miss out on this fantastic role in Cannock.