Customer Service Coordinator - 5Q Consultancy : Job Details

Customer Service Coordinator (6 month contract)

• Six-month contract (with potential to extend)
• Hybrid - office in Godalming 3 days a week

The role is an important role to the business assisting B2B & B2C customers and consumers to provide a high level of customer service and looking after sales orders from receipt to delivery. As a vital cog in the business, high attention to detail and flexibility is important, whilst always offering a high level of customer service.

Ideal profile:

• Experience working within a sales or customer service environment
• Experience of coordinating customer orders, manging deliveries and liaising between internal teams and external providers
• Experience communicating with customers and resolving queries and issues
• Excellent communication skills with the internal team.
• Be process driven, follow existing processes and offer improvements
• Experienced user of Microsoft Office and business IT systems. It would be great if you have working knowledge of Excel pivot tables and report presentations,

The role:

• Be the central point of contact for B2B customers and sales team, stock allocation, scheduling and delivery of sales orders
• Update stock levels or delivery requirements to customers or sales account managers
• First point of contact for ecommerce consumers for enquiries, questions and queries regarding orders, deliveries and returns,
• Working closely with the warehouse team to ensure orders are received and scheduled
• Running sales invoicing processes after despatch or orders
• Liaising with accounts team to ensure invoices are accurately captured
• Booking in stock received at warehouse
• Producing weekly sales reports for sales and head office team

Benefits:

• Up to £30,000 per annum, depending on profile
• 11 days leave (based on 12 months pro rata) excluding Bank Holidays
• Workplace pension contributions