Customer Service Coordinator - MSC Mediterranean Shipping Company (UK) : Job Details

Customer Service Coordinator (Bookings)

Full time, Permanent (Based in Glasgow, Scotland)

We are looking for a Customer Service Coordinator to work within our Glasgow Bookings team.

Excellent communication and organisational skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Bookings team to ensure export cargo bookings are handled efficiently and accurately, within the set KPI’s.

At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.

Skills and experience you’ll bring to us

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail, to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination, to not just develop the team, but to develop yourself.

You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high-level service to all MSC clients.

How you will help us and what you can expect

In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their bookings shipping documents are accurate and error free. You will be a key point of contact for customers, having the ability to manage your own workload, in line with MSC and your teams KPI’s.

This is your chance to work with the team to provide excellent customer service and contribute significantly to our success.

The key responsibilities for this role also include:

• Accurate and timely processing of export cargo bookings and associated documentation, in line with agreed KPIs?

• To understand and work collaboratively with all internal departments as and when required

• Ensure full recovery of all applicable costs, relative to your role

• Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements

• Supporting the team with training and coaching for new and existing members

If you feel that this is the next step in your career, please apply now.