Customer Service Coordinator - ALH Recruitment Ltd : Job Details

Customer Service Advisor - Huntingdon - 24,000 / 25,000

ALH Recruitment are looking to recruit a Customer Service / Sales Advisor for our client, a market leader in their industry who continue to grow and dominate their market.

Excellent Customer Service skills are essential for this role:

Duties:

• Answering incoming sales calls from existing and new residential customers
• Pricing Residential and Non-Construction customers’ sales enquiries using the pricing resources provided
• Taking orders and processing payments for residential customers that you have quoted.
• Offer a high level of customer service, ensuring a positive customer journey
• Responding to emails in a professional and timely manor
• Understanding the needs and requirements for the residential market
• Entering all quotations into the CRM system, recording notes, and maintaining your individual priority pipeline by continuing contact with the customer
• Converting quotations into orders via strong sales knowledge and regular customer contact.
• Cross-referencing daily online enquiries created to ensure all cross-selling opportunities are maximised
• Building quick relationships with customers
• Undertaking sales/marketing campaigns
• Upholding a high service level across residential phone lines
• Managing price increases for the Non-Construction Market
• Understanding the portals and encouraging companies to use them
• Feeding back KPI statistics to management on a weekly basis
• Providing feedback to manager on competitors and market information
• Work closely with Sales Supervisor to ensure a joint approach to residential customers and online promotions

If you feel you have the skills and experience to step into this exciting Customer Service Advisor opportunity, please apply below: