Customer Service Coordinator - Huntress : Job Details

Customer Service Coordinator

£11.44 per hour

Full time 37.5 hour week - shifts across Monday - Friday 8am-6pm and occasional late shift of 12-8pm and occasional Saturday shift 9am-1pm

Start ASAP

Hybrid Working available after training.

Do you have a passion for customer service?

Can you demonstrate a positive, proactive and customer focused attitude?

Our client, a leading not-for-profit organisation, is recruiting for Customer Service professionals for their friendly Call Centre. Hybrid or remote working will be available after full training. The Customer Service team work a 37.5 hour week of varied shifts across Monday - Friday between 8am-6pm, with occasional shifts of 12-8pm and Saturdays 9am-1pm.

This role is a Temp role with the potential to become a permeant role providing your performance and attendance is good in this time. This is a great opportunity to join a large organisation with an abundance of development and salary progression opportunities available for high performers.

This varied and fast-paced role involves:

• Handling all contact with customers via calls, emails, live chat and social media
• Manage the end-to-end customer journey ensuring seamless service throughout
• Discuss options of different products and services and up-sell where possible
• Maintaining up to date customer information on the database

Skills and experience required:

• Experience in a customer service/ call centre/ customer facing position
• Excellent written and verbal communication skills
• A positive, proactive and customer focused attitude
• Ability to manage and prioritise your workload in a fast-paced team environment
• Confidence to work using own initiative and unsupervised
• High levels of accuracy and attention to detail
• Confidence in working with a variety of internal systems including Microsoft Office to an intermediate level

This is an exciting opportunity to start a career with a large, leading company that offer their permanent staff excellent benefits, salary progression and a supportive career with plenty of opportunities to learn, develop and progress throughout the organisation.

We are expecting a lot of interest in this role, so please apply now for consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.