Customer Service Co-Ordinator - Hays Specialist Recruitment Limited : Job Details

Your new companyJoin a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.

Your new roleReporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.Your responsibilities will include:

• Acknowledging all customer queries within 24 hours.
• Logging and tracking concerns in SAP, ensuring timely resolution.
• Investigating issues thoroughly, collaborating across departments.
• Communicating clearly and empathetically with customers via phone, email, and other channels.
• Promoting consistent customer service practices across the business.
• Spotting trends and recurring issues, helping teams address root causes.
• Supporting initiatives to measure and improve customer satisfaction.

What you'll need to succeed

• We're looking for someone who's:
• Comfortable in a fast-paced environment and detail-oriented.
• Skilled in Word, Excel, and PowerPoint.
• A confident communicator - both written and verbal - with internal and external stakeholders.
• A creative problem-solver who enjoys working with others.
• Familiar with SAP (preferred, but training provided).

What you'll get in return

• Salary: Up to £28,000 (depending on experience)
• Hours: 40 per week (08:00-17:00, 30-min lunch)
• Location: Full-time office-based
• Benefits:-5% employee pension / 7.5% employer contribution-Life assurance (2-4x salary)-25 days annual leave + bank holidays (plus 1 extra day every 5 years)-Option to buy 5 additional days annually-Share incentive scheme-Cycle to work scheme-Retail discounts & cashback offers-Sports & social club with monthly prize draws and event contributions

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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