Customer Service Co Ordinator - Reed : Job Details

Reed Business Support are delighted to be supporting a fantastic company in the equipment rental sector. This is a fantastic opportunity to join a business that’s continuing to grow and innovate, with a strong focus on delivering exceptional customer experiences.

This role sits within a collaborative and friendly team and is ideal for someone who thrives in a fast-paced operational environment and enjoys building strong relationships with both internal and external stakeholders.

• Act as a key contact for customer queries and incidents
• Maintain accurate records and manage relevant data systems
• Provide timely and clear reporting to support operational decision-making
• Contribute to customer relationship management and service improvement initiatives

To be successful in this role, you’ll bring:

• Proven experience in a customer service environment, ideally handling inbound enquiries and order processing
• Strong communication skills with the ability to influence and negotiate effectively
• Confidence in using initiative and making decisions within company guidelines
• Good working knowledge of MS Office and a willingness to learn new systems

• A flexible and competitive rewards package
• Generous holiday allowance with buy/sell options
• Life assurance and pension scheme
• Retail discounts and employee recognition awards
• Ongoing training and development tailored to your career goals