Customer Service Co-ordinator - E Personnel Recruitment : Job Details

Customer Service Associate -Kickstart Your Career in a Fast-Moving, People-Centred Team

Monday-Friday, 9am-5pm (No sales targets)

Salary: £23,000-£25,000 - excellent benefits & structured career progression

Are you ready to launch your career with a forward-thinking, supportive company that values fresh ideas, curious minds, and people who care? We’re looking for ambitious candiates to join our growing Customer Experience Team. This is your chance to be the voice of a modern financial services provider — helping people every day while learning the ropes in a thriving, regulated industry.________________________________________

What You’ll Be Doing: Customer Service Associate

As a Customer Experience Associate, you’ll be at the heart of our customer operations, managing a mix of phone, email, and digital interactions. You’ll play a vital role in supporting customers with their accounts — from general queries to more technical processes — all while learning about the industry and developing key professional skills.

Customer Interaction: Handle inbound enquiries, helping customers with account updates, service queries, and online access support.

Admin Support: Process account changes, payments, product updates, and more — accuracy and attention to detail matter here.

Problem Solving: Use your initiative to investigate issues, dig into the details, and find clear, customer-friendly solutions.

Digital Know-How: Get hands-on experience with internal systems while helping users navigate our online platform.

Team Support: Jump in where needed to support other departments - variety is guaranteed, and you'll learn fast.________________________________________Who We’re Looking For: Customer Service AssociateWe’re not expecting tons of experience — just a great attitude, a willingness to learn, and a genuine interest in helping people.• A recent graduate or equivalent experience• Great communication skills - written, spoken, and listening• Eager to learn and adaptable - this is a varied role• Confident with technology and happy to pick up new systems• Naturally curious and calm under pressure• A team player with a problem-solving mindset• Previous customer service experience is a bonus, but not essential________________________________________What’s in It for You: Customer Service Associate• Comprehensive training with ongoing support• Clear path for progression across departments• Hybrid working• Modern, collaborative office culture• 25 days holiday + bank holidays• Development budget and mentoring opportunities• Monthly socials and fresh fruit in the office________________________________________If your application is successful, you will be contact shortly.The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk