Customer Service Co-ordinator - Kelly Services : Job Details

Job Title: Customer Service Co-ordinatorLocation: PontyclunLength: 4 months +Pay per hour: £12.28Shifts: Monday to FridayYour new companyKelly Services are recruiting for a Customer Service Co-ordinator to work for an International Buildings Material Company customer based in Pontyclun, around 15 miles west of Cardiff.Our client has over 100 years experience, supplying products to the Construction Industry.Your new jobReporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within the Customer Service Team and be the initial point of contact for their customers.Key Features:

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
• Providing customers with an excellent customer service experience providing high level of customer care and attention at all times
• Completing data entry and order processing tasks
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with the key stakeholders in the account base
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability
• Ensuring customers are kept informed at all times allowing them to plan their transport fleet to meet relevant commercial demands

Skills you need to succeed

• Confidence in the use of IT systems including MS Word and Excel
• Experience of Salesforce CRM advantageous but not essential as training will be provided
• First class customer service and communication skills
• Ability to deal with stakeholders at all levels both internally and externally
• Confident telephone manner
• Superb attention to detail
• Positive 'can-do' attitude
• An approachable and engaging manner
• Ability to demonstrate tenacity and resilience when working under pressure
• Flexibility to work in a successful team environment
• A desire to grow and be successful

What this opportunity will do for youThis is a fantastic opportunity to work with one of the UK's largest Buildings materials companies.Pay is £12.28 per hour working Monday -Friday.KSEastMidlands

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