Customer Service Co-Ordinator - Imperial Workforce : Job Details

Customer Service Coordinator

Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.

Salary: Up to £23,000 per annum

Contract: Permanent

Location: Stockton

Hours: Full Time

Job Purpose

To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.

Responsibilities:

• Accurate completion of day-to-day activities.
• Manage the service book, service call traffic and planning of all aspects of the services we offer.
• Liaise with factories and suppliers ensuring customer service excellence.
• Support the Finance department to ensure payment / credit terms are adhered to.
• Complies with financial regulations, policies, and controls.
• Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
• Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.
• Ensure accuracy and quality of all processes.
• Prioritise workload and demand from internal and external requests.
• Ensure the delivery of quality customer service.
• Support any escalations with a one call resolution.
• Continuously monitor own performance for maximum efficiency
• Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)
• Maintain customer relationships across all of our customers and escalate concerns where necessary.
• To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
• To follow health, safety and environmental guidelines and procedures in respect of personal and department activities
• To support holiday cover for the Sales Operations Manager when required
• Carry out any other reasonable duties requested.

Essentials:

• Demonstrable experience of prioritisation
• Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
• Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
• High standard of IT literacy including accounting software, MS Office, advanced Excel skills.

For more information on this opportunity please feel free to contact Imperial Professionals. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.