Customer Service Bookings Agent - Reed : Job Details

Are you available immediately and looking for a temporary role which could lead to a permanent role for the right candidate? 

Are you friendly, organised, and detail-oriented individual with a passion for helping people? Our client based in Central Watford is urgently recruiting for a Temporary Customer Service / Bookings Agent to join the team. Day to day you will liaise with customers and play a vital role supporting patients through their healthcare journey.

As a Customer Service Bookings Agent, you’ll be the first point of contact for patients, helping them schedule their health appointments with care and accuracy. This is a temporary position ideal for someone who thrives in a fast-paced, customer-facing role.

• Monday - Friday
• 8:30am - 5:30pm
• Central Watford
• Some parking and near public transport links
• Temp to Perm opportunity
• The Permanent role would include weekend working every other week, with days off in lieu)

• Answer incoming calls and respond to email enquiries
• Schedule and manage appointments using the booking system
• Provide clear information about scan types, preparation instructions, and clinic locations
• Liaise with clinic staff to ensure smooth appointment flow
• Maintain accurate patient records and uphold data confidentiality
• Deliver exceptional customer service with empathy and professionalism

• Previous experience in a customer service or administrative role (healthcare experience a plus)
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Confident using booking systems and Microsoft Office
• A calm, compassionate approach when dealing with sensitive situations
• Availability to work flexible hours, including some weekends if required