Customer Service Associate - Reed : Job Details

• Location: Newbury, RG19
• Job Type: Full-time
• Hours per Week: 37.5
• Salary: c£28,000 to £30,000 per annum, dependant on experience 

We are seeking a dedicated Customer Services Associate to join our client's growing team. This role is crucial in providing exceptional product and service information and processing orders through to dispatch and delivery to customers. If you thrive in a dynamic environment and are committed to excellence in customer service, we would love to hear from you.

• Communicate effectively with customers and sales representatives/agents.
• Manage telephone inquiries and liaise with customers for booking of Loan and Consignment Sets and other orders.
• Process orders and loans for products using DEAR CRM.
• Track back orders, pricing queries, and quotations.
• Respond to product and service inquiries and suggest information about other products and services.
• Record and maintain customer account information.
• Prepare invoices after dispatch of orders and file completed customer orders and records.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analysing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Assist with preparing orders within the warehouse environment ready for dispatch to customers.
• Ensure adherence to Quality Management System and contribute to continuous improvement plans via CAPA system.
• Learn other job roles within the company to assist during holiday and sickness periods.
• Perform any other relevant, reasonable ad hoc duties as requested.

• Experience within the medical device industry, dealing with sterile and non-sterile implantable medical devices.
• Highly effective communication skills and the ability to work both independently and as part of a team.
• IT literacy and efficiency in an administrative environment.
• Ability to work on own initiative, prioritizing and organizing workload.
• Problem-solving skills and excellent telephone manner.
• Computer literacy – proficient in Microsoft Office applications (Word, Outlook, Excel) and other appropriate company systems.
• High level of written and verbal communication skills.
• Proactive approach with the ability to work independently and as part of a dynamic team.
• Highly organised with excellent secretarial and administrative skills.
• Flexibility to manage varying workload levels and a good team player.

• Competitive salary based on experience.
• 26 days Annual Leave plus bank holidays
• 5% Pension contributions
• Opportunities for professional development and growth within the company.
• A supportive and inclusive work environment.

To apply for the Customer Services Associate position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.