Customer Service Assistant - Reed : Job Details

Customer Service Assistant

Aylesbury | Full-Time | PermanentUp to £25,000 + Benefits

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced contact centre environment? If so, we want to hear from you!

We’re working with a leading financial services provider based in Aylesbury, who are looking for a Customer Services Assistant to join their friendly and professional contact centre team.

• Handling inbound customer calls with professionalism and care
• Listening actively to understand customer needs and provide accurate information
• Following internal procedures to ensure quality and compliance
• Supporting ad hoc administrative tasks as required
• Upholding FCA and PRA conduct standards and consumer duty responsibilities

• Excellent telephone manner and communication skills
• Strong listening and problem-solving abilities
• A team player with a customer-first mindset
• Basic numerical skills and attention to detail
• Previous experience in a contact centre environment

• Competitive salary up to £25,000
• Join a supportive and experienced team
• Be part of a company that values approachability, reliability, and understanding
• Great opportunity to grow your career in financial services

Ready to take the next step in your customer service career? Apply today and let’s talk!