Customer Service Advisors - Tulip Recruitment : Job Details

Please note that this opportunity has a start date of Monday 6 October 2025 so please only apply if you are available to start on this date.

Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact via telephone and email for their customers who will rely on you to be there when they need support.

This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available.

Benefits include 25 days holiday bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more

Customer Service responsibilities will include:

• Assist customers with varying and sometimes complex situations
• Book routine or emergency repairs from diary management system
• Handle initial customer complaints and forward to relevant person/department

Customer Service skills and experience:

• Great customer service skills and have the ability to actively listen, this does not necessarily have to be office-based experience. So if you are retail based and would like to make the move to office work, this could be an ideal opportunity
• Incoming calls can sometimes be complex and difficult so will need to be empathetic and resilient
• Must have good computer literacy. You will be using multiple systems while talking to customers
• The ability to connect and communicate with colleagues across the business

If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.