Customer Service Advisor - Pension - Huntswood : Job Details

Huntswood is looking for Customer Service Advisors, with knowledge of pension products to support a leading pension provider based in Crawley.

You'll be the friendly voice and helpful hand behind every great customer experience. You'll be the first point of contact-answering calls to provide personalised support that truly makes a difference and ensure our customers feel valued and understood.

If you're passionate about delivering top-notch service, hitting performance targets, and being part of a supportive, compliance-driven team, we'd love to hear from you!

Start Date: Monday 11th August 2025

Day Rate: £160 a day - Husp Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Crawley - First 4 weeks in Crawley Office then hybrid 2 days in office thereafter

Working hours: Monday to Friday, Rotational shifts between 8:30 am to 6pm

What Huntswood is looking for:

• Experience working in a telephony based customer service role within the financial services sector
• Knowledge of pension products would be beneficial
• Excellent customer service skills and ability to identify vulnerable customers.
• Commitment to work at client's office in Crawley for 3 weeks training and then two day a week thereafter
• Suitable work space at home with strong broadband connection for working from home days
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

About Huntswood:

Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world's most respected brands across financial services, utilities, and more. We're committed to creating a positive impact for our clients, their customers, and our people.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Equal Opportunities StatementHuntswood, A Results-CX company, is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Disability Confident CommitmentAs users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.