Customer Service Advisor - Oyster Recruitment Limited : Job Details

Our client, a dynamic and continuously growing business, is looking for an outstanding Customer Service Advisor to elevate their customer experience.

At the heart of this role, you'll be the critical connection between sales, production, logistics and customers, ensuring every order is handled with precision and care. Working with premium products, you'll take genuine pride in delivering an exceptional service that meets the high expectations of discerning clients.

If you're a natural problem-solver who thrives on organisation and is passionate about creating seamless customer interactions, this opportunity could be your perfect match.

Key Responsibilities:

• Accurately process sales orders, confirming lead times, availability, pricing and bespoke requirements.
• Keep accurate client and order records within internal systems.
• Provide timely updates to clients on order status and proactively manage expectations
• Handle customer enquiries across phone, email and online platforms.
• Collaborate with logistics, warehouse, production and sales teams to ensure smooth fulfilment
• Identify and communicate any delays, shortages or issues, coordinating solutions such as returns or replacements.
• Keep accurate client and order records within internal systems.
• Support service reporting and take part in continuous improvement initiatives.

Who They're Looking For:

• Minimum 2 years' experience in customer service, order processing, or operations within luxury retail or high-value product sectors
• Naturally customer-centric, with a calm and professional communication approach
• Exceptional organisational skills with meticulous attention to detail
• Resilient under pressure, capable of managing multiple queries simultaneously
• Collaborative mindset, adept at working across internal departments
• Confident using business systems including ERP, CRM, email, and Excel
• Solid understanding of sales order processing and systems like SAP, Sage, or Datafile
• HubSpot or similar CRM software experience is advantageous

If you’re looking for a role where you can make a real difference to the customer journey, we’d love to hear from you.