Customer Service Advisor - HSL Compliance : Job Details

Exciting Opportunity at HSL! We're Looking for a Call Centre Operative to Join Our Dynamic Team!

Role informationLocation: Ross-On-WyeFTE: Full-TimeContract Type: PermanentHours: 40 hrs Monday - FridaySalary: £25,396.80 per annum

What we are looking for:

We’re looking for someone who brings a mix of professionalism, precision, and people skills. The ideal candidate will be:

• Highly organised, with excellent attention to detail
• A confident communicator, particularly over the phone
• A natural problem-solver who stays calm under pressure
• Adaptable, with the ability to learn new internal systems
• A team player, eager to support colleagues and contribute to shared goal

About Us

HSL Compliance is a trusted leader in risk and compliance, supporting organisations across the UK in meeting health, safety, and environmental regulations. From water safety to fire and hazardous materials management, we help businesses stay compliant and protect their people.

We’re also committed to the growth and development of our people—offering meaningful career opportunities in a dynamic, supportive environment.

Job Purpose Overview

We’re on the lookout for an organised and customer-focused Scheduling & Logistics Coordinatore to join our busy Logistics Team at HSL Compliance.

Based at our Head Office in Ross-on-Wye, this full-time permanent position offers the opportunity to play a key role in our day-to-day operations. Reporting directly to the Head of Service Delivery Manager, you’ll be the primary point of contact for clients—providing excellent service and scheduling support to our field teams. If you thrive in a fast-paced environment, enjoy solving problems, and pride yourself on attention to detail, this could be the perfect fit for you.

Main Duties & Responsibilities

• Book and confirm appointments accurately and efficiently.
• Handle client communications—primarily by phone, as well as email.
• Input task details into internal systems with speed and precision.
• Assist the Logistics Manager with commercial administration duties.
• Process job updates and follow up on client queries promptly.
• Coordinate with field teams to resolve onsite or logistical issues.
• Ensure timely return of field reports in line with client SLAs.
• Track urgent surveys to guarantee swift scheduling and resolution.
• Accurately log non-conformities and complaints in the system.
• Support the preparation of operational and commercial reports.
• Adhere to all health, safety, and quality management procedures.
• Ensure responsible use and care of all equipment and materials

Financial Rewards & Benefits:

As a people-first organisation, we offer a comprehensive package of benefits, including:

• Pension Scheme
• 25 Days Annual Leave + Bank Holidays
• Company Sick Pay Scheme
• Free eye tests every two years
• Free on-site parking

We are proud to be an Equal Opportunities and Disability Confident employer and welcome applications from all backgrounds.

How To Apply

Please submit your application online.

At HSL, safeguarding is a priority. All employment offers are subject to satisfactory references and pre-employment checks, in line with our safer recruitment policies.