Customer Service Advisor - PRATAP PARTNERSHIP LTD : Job Details

Customer-service based role - Property sector- up to £25,000

Working within a private property company, this role within the Customer Support Team assists with all aspects of the customer rental journey, as well as ensuring adequate and compliant property maintenance is carried out by external contractors.

We're looking for someone with experience in a customer service role, ideally with plenty of telephone experience, with a customer-focused attitude, to ensure a positive experience for all residents and prospective tenants.

Benefits include:

• 26 days holiday + bank holidays, rising with service
• On-site free parking
• Private healthcare
• Modern offices with a supportive team environment
• Death in service benefit
• Pension scheme
• Subsidised gym membership

Responsibilities

• Assisting with varied, high-volume property and tenant focused tasks throughout the day, generated through email and phone queries and requests, including property rental lifecycles, and planned and preventative property maintenance tasks
• Liaising on a daily basis with tenants and prospective tenants, ensuring excellent customer service at all times whether on the phone or over email.
• Liaising on a daily basis with external contractors and contracting companies to ensure work is carried out and booked in in a timely manner, and standard of service are upheld
• Coordinating maintenance requests and ensure timely resolution of issues reported by tenants.
• Maintaining accurate call records through data entry and record keeping on the IT system

Requirements

• Previous administrative and telephone customer service experience is essential
• Used to working in a team workflow environment - task-focused and able to balance multiple priorities
• Excellent problem-solving skills, able to come up with solutions and advise on actions
• Works well under pressure with high-volume tasks and frequent interruptions
• Strong communication skills, especially verbal - used to dealing with potentially difficult or vulnerable customers

This is a chance to join a growing business, with a supportive team, in a pivotal customer-facing role. There are excellent opportunities for progression within this business.