Customer Service Advisor - EAC Consulting Group : Job Details

EAC are working with a marketleading manufacturer in Banbury, who are looking for a Customer Service Advisor to join their team of 6. This growing company is known for being fast-paced, forward thinking, and committed to quality. They are a warm, welcoming Team that also offer bonus if KPI's are met!

On Offer for Customer Service Advisor:

• Basic Salary £23,000
• Bonus £5,000 - £10,000
• Office based Mon - Fri hours
• Early finish on a Friday (2:30pm)
• Regular Company Social Events
• 22 days annual leave plus bank holidays (increases due to length of service)

Duties for Customer Service Advisor:

You’ll be joining a friendly and driven team, supporting both customers and the sales function. Your day-to-day responsibilities will include:

• Handling customer enquiries via phone and email
• Building and maintaining positive customer relationships
• Preparing quotes and processing orders for new and repeat clients
• Estimating materials needed for projects
• Coordinating and sending out product samples
• Maintaining accurate records on the company’s CRM system
• Following up on enquiries to maximise sales opportunities

Ideal Customer Service Advisor:

• Motivated, enthusiastic, and energetic personality
• Strong communication skills, both verbal and written
• A well-organised, reliable team player
• Ability to multitask and work under pressure
• A genuine desire to deliver excellent customer service
• Microsoft Package (Basic level of MS Excel is desirable)