Customer Service Advisor - SVB Solutions : Job Details

Customer Service Advisor – Hybrid (2 Days Remote)

Location: Warwick, WarwickshireSalary: £24,576 per annum + Excellent BenefitsHours: Monday–Friday, 8:30am–5:00pm (No weekends or late shifts)Job Type: Full-time, Permanent

Do you thrive on delivering great customer service? We’re looking for a Customer Service Advisor to join a supportive, established and successful company in Warwick. This is an opportunity to build your career with a business that values professional growth, wellbeing, and work–life balance.

This Customer Service Advisor position offers:

• Hybrid working (after completion of training) – 2 days from home each week
• Private healthcare
• Critical illness & death-in-service cover
• Staff discounts & regular social events
• Free on-site parking
• Convenient location near Warwick Parkway station and the A46

What you’ll do as a Customer Service Advisor:

• Provide excellent customer support across phone, email, live chat, and web queries
• Handle admin tasks to keep processes running smoothly
• Represent the brand with professionalism, empathy, and positivity

What we’re looking for in a Customer Service Advisor:

• Previous customer service ideally in a call centre or contact centre or customer-facing experience
• A friendly, approachable personality with strong communication skills
• Confident using Microsoft Office and IT systems
• Able to commute reliably to Warwick for office days (8:30am start)

Whether your background is in call centres, contact centres, hospitality, retail, healthcare, or administration and you have good IT skills and a clear telephone manner then  please apply.