Customer Service Advisor - Robert Walters : Job Details

Digital Customer Service AdvisorSalary: £26,672Location: Warrington onsiteHours: 3-week rotational shift pattern, you will work early, mid, and late shifts on rotation. The schedule is based on working 5 days out of 7 each week.

• Wk 1: 07:30 to 16:00
• Wk 2: 11:30 to 20:00
• Wk 3: 13:30 to 22:00

An exciting opportunity has arisen for a Customer Service Advisor to join a well-established and supportive team in Warrington, where your passion for helping others and delivering exceptional service will be truly valued. This role offers you the chance to become an integral part of a thriving digital customer service department. You will benefit from comprehensive training, flexible shift options, and a host of generous benefits designed to support your personal and professional growth. If you are looking for a position that values your interpersonal skills, rewards your commitment, and provides real opportunities for advancement within a collaborative environment, this is the perfect next step in your career.

* Enjoy a competitive salary of £26,672 with bonus opportunities and flexible shift patterns that fit around your lifestyle, including enhanced maternity and paternity leave.* Benefit from extensive training and ongoing support in a welcoming office environment that encourages learning, development, and progression at every stage of your journey.

What you'll do:As a Customer Service Advisor based in Warrington, you will play an essential role in supporting customers across various digital platforms. Your day-to-day activities will involve responding to queries about online accounts via multiple communication channels such as live chat, phone calls, and emails. You will be responsible for ensuring all customer data is meticulously recorded and any necessary adjustments or closures are processed accurately. By collaborating with colleagues across different departments, you will help resolve more complex issues swiftly while maintaining high levels of customer satisfaction. Your ability to stay updated on promotions and procedures will enable you to offer clear advice tailored to each customer's needs. The role requires dedication to working fixed evening shifts-including weekends-within an inclusive office setting where teamwork is highly valued. Success in this position comes from your attention to detail, willingness to learn new systems quickly during comprehensive training sessions, and your genuine enthusiasm for delivering outstanding service every time.

* Respond promptly and professionally to inbound customer contacts regarding online account queries through live chat, telephone, and email channels.* Deliver friendly and accurate information to customers while ensuring all interactions meet regulatory standards and internal policies.* Maintain precise records by accurately updating customer data, processing adjustments or closures, and following established procedures for each case.* Resolve customer account queries efficiently by investigating issues thoroughly and providing timely solutions that prioritise customer satisfaction.* Collaborate closely with other departments to address complex queries or escalate cases when necessary to ensure seamless resolution.* Support the continuous improvement of service delivery by sharing feedback from customers with relevant teams.* Participate fully in on-site training sessions during the initial four weeks to build strong product knowledge and confidence in processes.* Work fixed shifts from 4pm to midnight over five days out of seven each week, including weekends as part of a supportive team environment.

What you bring:To excel as a Customer Service Advisor in this digital environment, you will bring proven experience from previous roles where supporting customers was central-whether through online platforms or over the phone. Your interpersonal skills will shine as you communicate clearly with individuals from all walks of life while demonstrating patience and understanding even under pressure. You will thrive on learning new systems quickly during comprehensive training sessions designed to equip you with everything needed for success. Your meticulous approach ensures that every piece of information is handled correctly according to strict guidelines. Flexibility is key; being comfortable working fixed evening shifts-including weekends-will allow you to contribute fully within this supportive team structure. Above all else, your commitment to inclusivity means every customer feels respected throughout their interaction with you.

* Demonstrated experience in a customer-facing role where you have provided support through digital or telephone channels with empathy and professionalism.* Excellent verbal and written communication skills that allow you to explain information clearly while building rapport with people from diverse backgrounds.* A positive attitude towards learning new technologies or industry-specific systems as part of structured training programmes.* Strong organisational abilities enabling you to manage multiple tasks simultaneously without compromising accuracy or quality of service.* A collaborative approach that sees you working effectively within teams as well as independently when required by business needs.* Attention to detail when recording sensitive data or processing account changes according to regulatory requirements.* Flexibility regarding shift patterns including evenings and weekends as part of a dependable team committed to shared goals.

What sets this company apart:This organisation stands out for its unwavering commitment to creating an environment where everyone can flourish-both professionally and personally. Employees are supported through every stage of their journey thanks to robust training programmes delivered on-site by knowledgeable mentors who genuinely care about your progress. The company's focus on flexibility extends beyond shift patterns; it encompasses generous family-friendly policies such as enhanced maternity/paternity leave alongside competitive pay structures.

What's next:Apply today by clicking on the link provided; don't miss out on joining a company where your growth is supported every step of the way.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates