Customer Service Advisor - Profectus Recruitment : Job Details

Location: Reading | Employment Type: Full-Time |

Are you a confident communicator with a passion for delivering first-class customer service? Our client, a leading organisation in their sector, is looking for a Customer Service Advisor to join their dynamic team based in Theale.

About the Role

In this fast-paced and customer-centric position, you’ll play a pivotal role in ensuring seamless service delivery across a portfolio of client contracts. Acting as a key liaison between clients, service providers, and internal teams, you'll help maintain outstanding operational standards and drive customer satisfaction.

Key Responsibilities

• Coordinate daily workflows to support timely and efficient service delivery
• Handle inbound calls and emails professionally, resolving issues at first point of contact
• Monitor service level agreements (SLAs), escalating risks when needed
• Produce accurate estimates and quotations for client services
• Manage purchase orders and maintain data in internal systems (CMMS)
• Foster strong relationships with both clients and external suppliers
• Support continuous improvement and best practice across the team

What We're Looking For

• Excellent verbal and written communication skills
• Intermediate IT proficiency (Excel, Word, Outlook)
• Strong organisational skills with a proactive, solutions-focused mindset
• Ability to manage multiple stakeholders and thrive under pressure
• A flexible team player with high attention to detail

Preferred Background

• Previous experience in a customer service or call centre environment
• Experience managing or working to service level agreements
• Exposure to medical equipment or healthcare settings is advantageous

Qualifications

• NVQ Level 1–4 or equivalent in Customer Service (desirable)
• Additional vocational customer service qualifications welcome

Additional Details

• Office-based in Theale
• No UK or international travel required
• English fluency essential