Customer Service Advisor - MTrec Recruitment : Job Details

Rewards and Benefits on offer:

• Working for a blue-chip company with a great team-based culture.
• The role is only working Monday to Friday- no weekends!
• World class training and development opportunities

The Company you will be working for:

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working for a company with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. This is an onsite role and you must live within a commutable distance.

The Role you will be doing:

• Handle inbound calls from consumers and distributors
• Address customer enquiries via telephone and email
• Providing quality advice and information to consumers and distributors.
• Resolve queries and keep customers updated on the status of their enquiries.
• Process inbound calls accurately and efficiently.
• Make effective use of down time, by assisting colleagues with other tasks.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
• Fulfil any other ad-hoc duties.

About you:

• You must have a customer service background
• You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
• You will be a great team player and you will be motivated by helping solve customers’ problems.