Customer Service Advisor - Hays Specialist Recruitment Limited : Job Details

Your new companyHays are pleased to be working with a very good client of ours who are growing as a business. Your new role

• Respond promptly to customer enquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve complaints efficiently and empathetically
• Maintain detailed records of customer interactions using CRM systems
• Collaborate with internal teams to ensure customer needs are met
• Upsell or cross-sell products when appropriate
• Monitor customer feedback and suggest improvements to processes

What you'll need to succeedYou will have good organisational and communication skills. Ideally, you will have relevant customer service experience within a call centre or similar environment. Good IT skills are essential, alongside data entry and general administration. What you'll get in return

• Free Parking on site
• Nice friendly team
• Modern offices

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk