Customer Service Advisor - Reed : Job Details

I am excited to be representing my Runcorn based client during an exciting period of growth as they look to recruit a proactive, and solution-focused Customer Service Advisor to be the voice of their brand. 

Benefits

• Salary £24,102 up to £27,000 incl bonus
• 37.5 Hour Working Week
• Mon – Thu 08:00 – 16:00
• Friday 07:00 – 15:00
• Free on-site parking
• 28 Days holiday including bank holidays 
• Supportive and friendly team culture
• Progression and personal development opportunities

Key Responsibilities

• Monitor and manage customer inboxes efficiently
• Respond to customer queries via phone and email with professionalism and empathy
• Problem-solve customer issues and ensure timely resolution
• Make follow-up calls to ensure customer satisfaction
• Upselling and cross-selling other products/services  
• Act as the main point of contact for customers, building strong relationships

What We’re Looking For

• Excellent communication skills, both written and verbal
• A calm and confident approach to handling queries and complaints
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous customer service experience 

If you thrive on helping people, solving problems, and making customers feel valued, this is the role for you.